Category: Exchanges and Returns

Should you have any concerns regarding your orders, you may contact our online support team at +63 969 300 0059 (SMS or Viber only) or you may email us at [email protected].

Cebuana Lhuillier Jewelry reserves the right to conduct its own inspection of the returned item(s). If it is found to be defective or damaged due to misuse, accident caused by the customer, or incurred due to ordinary wear and tear, Cebuana Lhuillier jewelry has the right to refuse its replacement or refund, as the case may be.

Products bought on the website are accepted for returns.

All merchandise must be in the same saleable condition, with the sales receipt. It is recommended that you take a uncut video when you open the delivered items. Approval for returns will be subject to the following requirements:

• Upon discovery of the defective / faulty character and/or error with the purchased item(s), you are to notify and coordinate with our CLJ Online Support through email: [email protected] and include the following details:
  • Full Name
  • Contact Number
  • Order ID
  • Reason for Return Request
  • Location / Branch Purchases
  • Photo of Item(s)