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Alajera Membership

To get started on your reseller journey, registration and a corresponding minimum purchase is required. You can be apart of the Alajera program through the following:

  • In-Store at your preferred Cebuana Lhuillier Jewelry Premium or Just Jewels branch
  • Online by registering and submitting required documents through the Cebuana Lhuillier Jewelry website
  • Join our Online Live Seller Program and pay only for items that you’ve already sold.

We invite you to join the program through our easy sign up process.

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Payment Security

Cebuana Lhuillier Jewelry uses Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.

You will also notice that when you look at the URL at the top of the browser you will see that it begins with ‘https’ instead of ‘http’. This means that you are in secure mode.

This website is partnered with Maya to accept payments made via Credit, Debit, eWallets, QRPH, etc.

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Shipping Restrictions

As we’re unable to deliver to certain areas, we suggest that you select a different shipping destination or contact our customer care team to help you find an alternative.

We also have a limit on orders that can we delivered door to door with our current delivery partner, J&T. Should you need to purchase multiple items, we highly recommend to split your cart or basket, or if your location permits, do a self pick-up.

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How To Track Your Order

You may check the status of your delivery by viewing My Orders in your account or simply click on Order Tracking.

Delivery Processing Times

We work closely with our shipping partners to minimize the potential impact of customs delays. All credit / debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery.

Signing For Your Purchase

You can rest assured that we’ll keep your purchase safe until it reaches you. Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by the delivery insurance. If you are unavailable when your package arrives, our courier will make two more attempts to deliver your purchase.

Please be aware that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.

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Our Delivery Partner

J&T

We have partnered with J&T to provide wider delivery coverage to our customers.

Once your order has left us and is with J&T, they will contact you via SMS and/or email to let you know when to expect the delivery. You may also track your orders via J&T with your assigned tracking (shipment waybill) number. Delivery insurance is also part of this coverage.

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Receiving a Refund

Where and if applicable or arranged with our Consumer Service team, credit or charge card purchases will receive a credit to the original cardholder’s account on which the purchase was made. If a credit or charge card has been used to make this purchase, the terms and conditions in the agreement between the cardholder and the issuer of that credit card shall also apply.

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Return Policy

Should you have any concerns regarding your orders, you may contact our online support team at +63 969 300 0059 (SMS or Viber only) or you may email us at [email protected].

Cebuana Lhuillier Jewelry reserves the right to conduct its own inspection of the returned item(s). If it is found to be defective or damaged due to misuse, accident caused by the customer, or incurred due to ordinary wear and tear, Cebuana Lhuillier jewelry has the right to refuse its replacement or refund, as the case may be.